Cancellation policy and form

Download Withdrawal form

Revocation Declaration for Private Consumers

You have the right to cancel your contract within one month without providing any reason, either in writing (for example, via letter, fax, or email) or by returning the item before the deadline. To do this, please complete and return the attached form. The cancellation period starts upon receiving these instructions in text form, but not before the goods are delivered to you (in the case of repeated delivery of similar goods, not before the first installment is received) and also not before we meet our obligations under Section 312c (2) BGB in connection with Section 1 (1), (2), and (4) BGB-InfoV, as well as our duties under Section 312e (1) sentence 1 BGB in connection with Section 3 BGB-InfoV. To meet the cancellation deadline, it is sufficient to send the notice of cancellation or the goods back in a timely manner.

The revocation should be directed to the following: Goods should be returned to the address below:

Consequences of revocation

Upon a successful revocation, both parties are required to return the services received and any benefits gained (such as interest). If you cannot return the received service entirely or partially, or if it is returned in a deteriorated state, you may be liable to compensate us for the value. However, this does not apply if the goods' deterioration resulted solely from their inspection, as would have been possible in a store. You are not required to compensate for any deterioration resulting from the proper use of the goods.

Items eligible for parcel shipping must be returned at our risk in their original packaging or adequate packaging (following the delivery service's guidelines). You will bear the return costs unless it involves a warranty claim or damage caused by the carrier. Items not suitable for parcel delivery will be collected from you. Refund obligations must be met within 30 days. The period for you starts when you send your revocation notice or the item, and for us, upon its arrival.

End of the cancellation policy